All Korenix products are compliant with specific industrial standards from design, validation to manufacturing. Product series warranty are guaranteed to Korenix valued customers as the table below.
Exception please refer to the product datasheet or the <exception list>.
- Power Supply: 3 years
- SFP: 1 year
- Antenna: 1 year
Warranty starts from Korenix invoice date
If your Korenix product needs service or repair, please contact our Korenix's Returned Merchandise Authorization (RMA) center. [email protected]
RMA Process Flow
Step 1: Notify Korenix and obtain RMA number(s)
Step 2: Return product to RMA center with a RMA Request Form
and mark the RMA number on the package
Step 3: Trouble shoot and customer communication
Step 4: Receive or disposition repaired product along with a RMA report
Before sending your product, a RMA number will be needed for your RMA Request Form
Our staff will be very delighted to serving you.
Korenix RMA Service
RMA Request Form
Email: [email protected]